Chase’s AI Chief Explains Why the Biggest Banks Will Win the AI Race (Probably)
- Teresa Heitsenrether, JPMorgan Chase’s EVP and chief data officer, highlighted the transformative impact of generative AI (GenAI) on banking at a recent conference. While AI isn’t new to the sector, GenAI’s scalability has expanded its potential across fraud detection, marketing, and operations. She stressed balancing innovation with enterprise value, leveraging data as a differentiator, and maintaining flexibility by avoiding reliance on a single AI model. On regulation, Heitsenrether noted rapid tech advancements challenge oversight but praised regulators’ focus on outcomes over control.
