How is AI transforming manufacturing, supply chains, and enterprise operations?

Recorded live at AI4 2026 in Las Vegas, Sanjay Puri speaks with Lutz Beck, CIO of Daimler Truck North America, about how AI agents are being deployed across customer service, supply chain operations, and everyday employee workflows.

Lutz explains how Daimler Truck is moving from traditional automation toward AI agents that can take on manual, repetitive work and allow employees to focus on higher-value tasks. He also shares how the company is balancing AI innovation with data governance, security, cost, data sovereignty, and regional regulations.

The conversation explores Agentic AI, AI in manufacturing, supply chain automation, AI governance, data governance, shadow AI, AI sovereignty, enterprise AI strategy, and the challenge of scaling AI responsibly across a global organization.

In this episode:

  • How Daimler Truck is using AI agents in customer service
  • AI agents transforming supply chain operations
  • The rise of everyday AI for employees
  • How to encourage AI innovation while maintaining governance
  • Why data governance is foundational to enterprise AI
  • Protecting company data when employees use AI
  • Managing AI consumption and token costs
  • AI sovereignty across global markets
  • How Europe and the U.S. approach AI governance differently
  • Balancing AI innovation with energy and computing costs
  • How Daimler evaluates and prioritizes AI use cases
  • Why Lutz believes AI agents may still be overhyped
  • The future of AI agents and enterprise orchestration
  • Which decisions should—and should not—be delegated to AI

Lutz also shares a practical philosophy for enterprise AI: give employees the freedom to experiment and innovate, while keeping the platforms, data, security, and governance under organizational control.

Whether you’re a Chief AI Officer, CIO, CTO, manufacturing executive, supply chain leader, or enterprise AI practitioner, this conversation offers practical insights into scaling AI agents while maintaining control, security, and business value.

Recorded live at AI4 2026 in Las Vegas by Knowledge Networks.

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