CallMiner CEO talks generative AI, conversational intelligence

A recent Gartner survey of 1,800 executives highlights the evolving landscape of AI in business: 55% of companies now have AI boards to guide technology purchases toward business-aligned and risk-conscious solutions.
However, only about half of these companies have designated leaders comparable to a chief AI officer, underscoring the early stages of organizational alignment for AI.
CallMiner, a conversational intelligence platform founded in 2002, initially focused on analyzing customer calls to improve service operations.
Over the years, the company has expanded its offerings to integrate customer service insights with sales and marketing workflows, creating a more cohesive operational ecosystem.
Gallino views generative AI as a transformative innovation but acknowledges a significant hurdle—its integration into existing technologies is often complex. He believes vendors who simplify generative AI adoption will gain a competitive edge.
Companies are still in the early phases of evaluating and implementing generative AI, and they need support to navigate this shift,

Recent Posts