How do enterprises move from AI experimentation to measurable business impact?

In this episode of CAIO Connect, Sanjay Puri speaks with Amit Kapur, Global Chief AI and Services Transformation Officer at Tata Consultancy Services (TCS), about what it takes to scale AI across large enterprises.

Amit shares his perspective on enterprise AI transformation, agentic AI, AI governance, AI ROI, model selection, talent strategy, and the evolving role of the Chief AI Officer.

Key topics covered:

  • From AI Pilots to Enterprise Scale — Moving beyond isolated use cases to redesign end-to-end workflows around measurable business outcomes.
  • Agentic AI, Governance & ROI — Managing AI agents, observability, guardrails, token economics, governance, and business impact.
  • Building the AI Enterprise — Build vs. buy, AI ecosystems, new talent models, Forward Deployment Engineers, physical AI, and the role of the Chief AI Officer.

The conversation also explores why AI ROI goes beyond efficiency, how enterprises can tackle technology and process debt, and why human oversight remains critical as AI agents become more autonomous.

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